Work Type: Casual
Salary: $60,295 - $68,864
Grade: VPS 2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/SLV/EXP/1891745
About the Opportunity
Visitor Services Officers are the public face for State Library Victoria, providing front line support to library visitors, and help to create a warm, welcoming, and supportive environment for all. Visitor Services Officers achieve this by providing directions to spaces, collections, and services, supporting the use of library equipment and technology, and assisting visitors to access programming and events.
Visitor Services Officers also help facilitate access to collections in reading rooms through daily reshelving and shelf-checking and are accountable for the following measurable outcomes:
About You
As the Library is only closed on the 3 statutory holidays across the festive period, we are seeking team-oriented customer service professionals to work as casual Visitor Services Officers. In this role you will supplement our team and perform front of house duties that make the Library a wonderful destination for our visitors. You will need to bring your face-to-face customer service experience, plus availability for at least 1 to 2 shifts per week of between 3 and 7.6 hours each. You will also need to be willing to do both weekday and weekend shifts when needed. To be considered for the roster, applicants will also need to be available to attend our Assessment Day on 18 November at the State Library.
In addition, you will also have:
About the Library
State Library Victoria is Australia's oldest public library, and one of the first free public libraries in the world.
We believe in the power of knowledge to change lives. Free to access and open to all, the Library enriches the cultural, educational, social and economic lives of all Victorians.
State Library Victoria preserves and shares the stories of Victoria and the world, and is a major destination for stimulating cultural experiences, contemporary debates, and community-driven collecting. We encourage learning, exploration, imagination, and creativity, opening up possibilities for all Victorians.
State Library Victoria is a child-safe organisation. A valid Working with Children Check will be required before commencing.
State Library Victoria promotes a workplace that actively seeks to welcome and value the unique contributions of all people. We strongly encourage Aboriginal and Torres Strait Islander peoples, people with disability, people from cultural and linguistical diverse backgrounds, LGBTIQ+, D/deaf, disabled, neurodiverse people and people of all ages and abilities to apply.
How to apply
Please click the Apply button to submit your application via Careers.Vic.
Two documents should be attached to your application:
For more information on the format and content of your application, please see how to apply for a job on the Careers Vic site.
Enquiries
For questions about the role, please email Katie Scott, Manager, Visitor Services - Access at [email protected]
For questions about the application process please contact [email protected]
Privacy Collection Notice
Information about how we collect and use your personal information, and how you can contact us, can be found here.
Reasonable Adjustments
We want all applicants to have an equal opportunity to demonstrate that they are the best person for the job. If you require an adjustment at any stage of the recruitment process, or the provision of a particular access service, please contact our People team on [email protected]
Applications close on Wednesday, 5 November 2025 at 10pm Australian Daylight Savings Time.
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