Work Type: Ongoing - Part-time
Salary: $62,104 - $70,930
Grade: VPS 2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/3150B
Australia's largest public museum organisation, Museums Victoria is seeking a Visitor Engagement - Visitor Services based at Immigration Museum.
ABOUT MUSEUMS VICTORIA:
Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV)—where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.
Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.
ABOUT THE POSITION:
The Visitor Engagement Visitor Services role is a customer-facing, sales-based position responsible for delivering exceptional first impressions and ensuring a welcoming, seamless experience for all visitors to the Immigration Museum. This role supports ticketing operations, including sales and upselling of products and tours, scanning pre-purchased tickets, and greeting a diverse range of visitors including members, education groups, and special interest groups.
The position plays a key role in orienting and ushering visitors throughout their museum journey, providing information and assistance as needed. With a proactive and engaging approach, the Visitor Services Officer ensures all visitors feel welcomed, supported, and connected to their experience.
Some of the key duties include:
The successful applicant will have:
Desirable:
OTHER INFORMATION
This is an irregular part-time (0.79 FTE), ongoing position based at Immigration Museum. The salary on offer is a VPS2.1 Base salary of $62,104 per annu m (pro rata) plus 12% superannuation.
The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.
To apply, please click “Apply for this Job” at the bottom of the job listing page.
For more information about this position, please contact Nicole Ebert at [email protected].
Please submit the following documents with your application:
APPLICATIONS CLOSE: Monday 25 May 2026 (11:59pm)