Work Type: Fixed-term - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Other
Location: Gippsland - Latrobe
Reference: 535
The Training and QA Officer leads the development, update and delivery of training within the contact centre, develop, manage and deliver quality assurance framework and audits and continuous improvement initiatives to facilitate service excellence and a customer centric mindset across the organisation.
An innovative thinker with an ability to keep the customer and our stakeholders at the centre, you will have deep experience in building knowledge and ensuring high engagement and motivation.
Specialist/Technical Expertise/Qualifications
Mandatory:
Desirable:
This is a fixed term position available until 30 June 2026. The work location for this position is Latrobe Valley GovHub, 65 Church Street, Morwell with hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.
How to Apply:
If you are a current DEECA employee, please apply via DEECA Careers.
Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.
Applications close 11.59pm on Sunday, 05 October 2025.
All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
A Diverse, Inclusive and Flexible Workplace
DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees.
Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave. For more information visit applying for a role with us.