Work Type: Fixed-term - Full-time
Salary: $72,189 - $79,753
Grade: Grade in advertisement
Occupation: Hospitality and tourism
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/002633
Tours and Customer Service Assistant
Department of Legislative Assembly
Why join us?
About the role and team
The Tours and Customer Service Assistant plays an important role in delivering exceptional visitor experiences at Parliament House. As part of the Tours and Customer Service Unit, you will provide front-of-house customer service, support community engagement activities and tours, assist with parliamentary events, and contribute to the smooth day-to-day operation of visitor services. Working in a fast-paced and highly collaborative environment, you will engage with visitors, Members of Parliament, parliamentary staff and external stakeholders to ensure a professional, welcoming and informative experience for all.
Key responsibilities include:
The Recruitment Process
Applications close on 4 Sep 2026, and applicants may be contacted before the advertisement closes.
Why work for us?
We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.
Accessibility
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]
Privacy Collection Notice
The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.
This pr ivacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.
Child Safe Standards
The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.