Work Type: Ongoing - Full-time
Salary: $75,000 - $85,000
Grade: Grade not specified
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 8859
About the role:
This position is responsible for providing professional advice and support on ICT devices and infrastructure used to provide patient care. As part of this role, there is a requirement to administer endpoint management solutions to manage devices and application deployments. The incumbent must have experience in working within an ITIL (Information Technology Infrastructure Library) environment to deliver IT services. There is a necessity to work through a rotational on-call roster to provide after-hours coverage as required.
The primary responsibility of the Technology Support Officer is to manage incidents, provide solutions to problems recorded within the problem register, participate in change management activities, and provide technical solutions using consoles implemented to manage mobile devices, desktop computers and virtual endpoints. There will be a requirement to have the flexibility to work outside of normal business working hours to support after-hour activities required to maintain Western Health operations. Furthermore, there is a necessity to collaborate with other teams within the Digital Technology Services department and participate in vendor management.
Key responsibilities:
About you:
We are seeking a highly motivated individual who has substantial experience in service desk/desktop technologies including not limited to all the following:
Click here for the Position Description.
About Western Health
Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.
More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.
We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.
We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.
Why join us?
Compensation and Benefits
Learning and Development
Community Impact and Inclusion
Organisational Culture and Environment
Ready to make an impact?
If you’re passionate about using technology to improve patient care, supporting frontline healthcare workers, and ensuring reliable IT systems in a fast-paced environment, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 16 October 2026.
Enquiries: For further information about this role, contact Frank Berardi via [email protected].
Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.