Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Projects
Location: Melbourne - Northern suburbs
Reference: VG/DE/VCAA/1946198
The Victorian Curriculum & Assessment Authority (VCAA) is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian student's birth to 18 years.
About the Division
The Assessment Division brings together all functions of the Victorian Curriculum and Assessment Authority (VCAA) related to assessment: policy design, development and conduct of assessments, marking and results.
The Operations branch is part of the VCAA's Assessment Division and supports the delivery of VCE and NAPLAN assessment programs and services across Victoria. Its work includes assessment logistics, marking coordination, results calculation, helpdesk administration, certification services, special provision processes, assessment data operations, and support for digital platforms including Insight.
Role Purpose
The Technology Advisor supports the effective operation, maintenance and continuous improvement of systems, data and reporting processes used to deliver VCAA assessment support services. The role manages and maintains key Helpdesk systems, including Salesforce CRM, Power BI and Asana, and supports activities such as data imports, updates to school and stakeholder records, system configuration, data quality assurance, workflow tracking and operational reporting. The role analyses Helpdesk and program data to produce reports, dashboards and insights that support planning, resourcing, escalation processes, service improvement and decision-making during key assessment periods. The role also acts as a subject matter expert for Helpdesk data and technical systems, providing guidance, training and support to colleagues.
Attributes
The successful applicant will have strong digital and technical literacy, sound analytical skills, and the ability to use data to identify issues, monitor trends and support service improvement. They will be highly organised, accurate and responsive, with strong attention to detail and the ability to manage competing priorities in a time-sensitive operational environment. The role requires a proactive problem-solving approach, confidence working with systems and reporting tools, and the ability to explain technical or data-related information clearly to colleagues and stakeholders with varying levels of system knowledge. The successful applicant will also be able to work collaboratively, support others to use systems effectively, and contribute to continuous improvement across helpdesk operations.
Qualifications and Experience
Essential: experience in a helpdesk or technical support role, preferably in a high-volume, service-oriented environment.
Desirable: Demonstrated experience supporting business systems, reporting tools and data processes in a high-volume operational service delivery environment is required. The successful applicant will need strong practical experience using customer relationship management or case management systems, reporting tools, workflow tracking tools, online platforms and databases to maintain accurate records, validate data, generate operational reports and support service planning. Experience with Salesforce, Power BI and workflow tracking tools, or comparable systems, will be highly regarded.
Knowledge of VCAA assessment support services, Victorian school administration processes, helpdesk operations, and assessment-related policies, protocols an d procedures will be highly regarded.
How to Apply
Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Kang Pang – Service Support Lead via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Tuesday 22 September 2026.