Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13244
About the Role
This role sits within the Births, Deaths and Marriages Registry Victoria (BDM). As a Team Manager, you will lead a team of Registry Officers who support Victorians through some of life's most significant moments. We are committed to providing a helpful and empathetic service and take pride in maintaining accurate records for the Victorian community.
The role oversees workload allocation, service quality, escalation management and staff performance to meet service standards and operational targets. Working closely with other Team Managers and Support team members across the Customer Care division, the position contributes to coordinated service delivery, continuous improvement and a shared understanding of operational performance and outcomes.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description.
How to apply
Apply before the advertised closing date 11:59pm on 16 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.