Work Type: Fixed-term - Full-time
Salary: $113,022 - $136,747
Grade: VPS 5
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/C00434LC
About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
About the Role
The position leads a team of Resolution Coordinators who are the key to RDRV, and are responsible for end-to-end case management of applications, which includes undertaking mediations and facilitating discussions with parties. The Team Manager is responsible for optimising the work of the team. The role will measure how well the team is achieving outcomes (quality and quantity) and ensure work processes are highly efficient and continuously improved.
You will be required to:
About You
Ideally seeking a candidate who has experience in leading a high performing team of Case Officers, who can demonstrate exceptional leadership skills and be strategic and solutions focused.
You will be responsible for:
Candidates with backgrounds in ombudsman services, complaints management, dispute resolution, mediation or additional types of case management are strongly encouraged to apply and will be considered highly desirable.
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.