Work Type: Ongoing - Full-time
Salary: $113,793 - $114,382
Grade: Grade not specified
Occupation: Health and allied health
Location: Melbourne - Western suburbs
Reference: 14811
About the Role:
This is an ongoing, full-time position at 80 per fortnight within the Finance Department. The Team Leader, Patient Liaison is dedicated to optimising revenue capture and collection through day to day operational leadership and direct supervision of the Patient Liaison team and the Cashier. The role is crucial to strategically drive private and compensable patient revenue, ensuring appropriate processes are in place to eliminate revenue leakage. The role supports key processes to ensure timely and accurate identification of appropriate funding classifications, including Private, TAC and Medicare Ineligible patients. The Team Leader – Patient Liaison is also responsible for the end to end billing processes for Medicare Ineligible patients, ensuring billing key performance indicators are met and collections are completed in line with set standards. As a customer focused leader, the Team Leader, Patient Liaison will empower their team to provide exceptional service to patients, families, carers, and staff, educating them on the benefits of private and compensable admissions. This position requires strong leadership, a deep understanding of health funding mechanisms, and a drive to continuously improve — embracing technology and challenging the status quo to find smarter ways of working.
Classification for this position will be governed by Award 10 - Managers and Administrative Workers and will range from AO61 (Grade 6, Level 1) to AO65 (Grade 6, Level 5) depending on experience, from $113,793.68 to $114,382.84 per annum, plus Superannuation, leave loading and salary packaging).
What you’ll achieve:
Your skills and experience:
If this sounds like you, or if you would like more information, please click here to view the position description.
What we offer:
Other requirements:
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Joseph Borg, Finance Manager Operations via ph: 03 9345 5792 OR email: [email protected]
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 12 July 2026.