Work Type: Ongoing - Full-time
Salary: $113,022 - $124,884
Grade: VPS 5
Occupation: IT and telecommunications
Location: Various
Reference: VG/LHA/LHA/1909678
The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services. LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their legal obligations.
Established to administer the Labour Hire Licensing Act 2018 (Vic) (LHL Act), LHA is an independent agency whose work is wholly funded by licence fees from labour hire businesses. Since 2019, LHA has expanded its program of industry engagement, compliance and enforcement, growing its small and dedicated team to around 120 staff and establishing a strong track record.
LHA employees are offered hybrid and flexible working arrangements in accordance with Victorian Public Service and LHA policies. Our offices are located in Melbourne CBD and Bendigo.
About the position
Reporting to the ICT Operations Manager, the Team Leader ICT Support is responsible for the leadership, performance, and continuous improvement of the ICT Support function.
This role manages an ICT Support Officer and is responsible for establishing and governing support processes, service standards, knowledge, and asset practices, while acting as the escalation point between frontline support and specialist ICT streams (Azure, M365/SharePoint, Security, Vendors).
The role is accountable for service performance, workforce capability, operational risk, and maturity uplift across Service Desk operations, aligned with ITIL v4 and ServiceNow ITSM and given it is a small support function, is expected to maintain a hands on, operational contribution in addition to leadership and governance responsibilities.
About you
How to Apply
Please apply by providing a cover letter including your responses to the Key Selection Criteria outlined in the Position Description (attached), along with your Resume/CV.
For further information regarding Labour Hire Authority, please visit our website at https://labourhireauthority.vic.gov.au/. Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies or procedures.
All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.