Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1875083
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
The Dispute Settlement Centre of Victoria provides a range of alternative dispute resolution services to the Victorian community.
The service assists Victorians to resolve their disputes through Dispute Assessment Officers providing information, engaging with both parties via the telephone to negotiate agreements or through the delivery of formal mediation services.
The Dispute Resolution Team Leader role is part of the leadership team and works closely with DSCV managers to promote an operational understanding of performance and success. The role will be responsible for providing leadership and direction to Dispute Assessment Officers after initial enquiries have become dispute resolution cases.
Key accountabilities
About you
To be considered for the role, you must be able to demonstrate:
Technical expertise
Mandatory requirements
How to apply
Apply before the advertised closing date 11:59pm on Wednesday, 06 August 2025. All applications should include:
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.