Work Type: Fixed-term - Full-time
Salary: $74,799 - $82,811
Grade: VIT3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1890708
The Victorian Institute of Teaching (VIT) is an independent statutory authority, whose primary function is to regulate members of the teaching profession.
About us
The VIT’s vision is to ensure that Victorian learners have the best teachers. All our work focusses on raising the quality of teaching, and providing for the safety and wellbeing of children and young people.
Be part of a workforce who share VIT’s vision and are committed to contributing to the safety and wellbeing of children and young people.
Teacher Engagement Registration Officer – Fixed Term 12 months
Salary range $74,799 - $82,811 plus statutory superannuation
Do you thrive on providing excellent customer service? Do you enjoy working within a collaborative environment where no day is the same?
If you fit this profile, then you could join the dynamic Teacher Engagement and Registration Branch at VIT with an exciting and challenging mandate to enable quality teaching and provide for the safety and wellbeing of children and young people.
About the role
The Teacher Engagement and Registration Officer role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers.
Be part of a forward-thinking, risk-based regulator where ideas and opinions are valued.
The Teacher Engagement and Registration Branch is responsible for inbound stakeholder engagement, primarily through a contact centre (phone and email). The Branch is also responsible for the assessment of applications for teacher and early childhood teacher registration in Victoria.
Reporting to a Team Leader, the role handles telephone and email enquiries from applicants, teachers, principals, early childhood managers, employers and members of the public. The role will also require the assessment of teacher registration applications, in line with legislative and policy requirements.
Contact centre work may be undertaken under a scheduled roster model.
Key accountabilities include:
About you
As an experienced customer service, contact centre and / or application assessment professional, you will have experience in dealing effectively with a wide range of stakeholders, and ideally a passion for child safety and experience working within the education sector.
You will have strong communication skills combined with a highly organised approach and a proven track record in delivering superior customer service via phones and email. In addition to this, as the successful candidate, you will have:
How to apply
Please submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.
To discuss this role further, please contact Peter Meares, Assistant Manager, Teacher Engagement and Registration Branch on 03 8601 6172 or by email at [email protected]
Recruitment and selection process
Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles:
During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.
Applications close: 11.59pm Sunday 26 October 2025