Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 10829
About the role
Reporting to the Manager, Compliance & Investigations, the Senior Compliance Investigator is responsible for conducting complex compliance reviews and investigations into significant breaches of consumer law. The role contributes to a range of compliance and enforcement outcomes, including court and tribunal proceedings, in line with the department’s integrated compliance and enforcement approach.
Operating withing a dynamic and often high-profile environment, the role requires sound judgement, strong investigative capability, and the ability to manage competing priorities The Senior Compliance Investigator also provides guidance and support to less experiences team members, contributing to a consistent and high-quality approach to regulatory delivery. and expertise to less experienced colleagues.
Occasional participation in compliance exercises across rural and regional Victoria which may include commitment outside of standard business hours.
Key Accountabilities include
· Plan and conduct a range of inquiries, investigations, and compliance monitoring activities pursuant to the legislation administered by this office, including the preparation of reports and briefs of evidence. Obtain comprehensive written statements and affidavits for use in legal proceedings.
· Undertake case management which may include cross-agency or CAV-wide collaboration.
· Apply specialist knowledge and sound judgement to support and drive components of compliance and enforcement programs within an integrated regulatory framework.
· Provide information to traders, consumers, community groups and internal stakeholders on rights and obligations under relevant legislation and promote voluntary compliance.
About you
To be considered for the role, you must be able to demonstrate:
1. Technical expertise and investigations: Demonstrated experience conducting complex investigations within legislative framework, including preparing briefs of evidence, witness statements and supporting enforcement proceedings across courts and tribunals.
2. Case management and delivery: Proven ability to plan, prioritise and manage complex casework and projects, ensuring timely and accurate outcomes-focused delivery aligned to organisational objectives.
3. Communication and stakeholder engagement: Strong written and verbal communication skills, with the ability to produce clear, evidence-based reports and explain complex concepts. Builds effective relationships and uses influence and negotiation skills to achieve outcomes.
4. Critical thinking and problem solving: Applies judgement and analytical skills to assess complex issues, identify risks and trends, and develop practical, evidence-based solutions within an investigative and regulatory context.
5. Collaboration & Interpersonal Skills: Works effectively with internal and external stakeholders, managing challenging interactions with professionalism, resolving conflict constructively and contributing to a positive and inclusive team environment.
6. Adaptability & Personal Effectiveness: Demonstrates resilience and flexibility in a dynamic environment, responds to changing priorities and supports continuous improvement and change initiatives within the team.
Mandatory requirements
· Certificate IV in Government (Investigations) or equivalent is required. Alternatively, relevant tertiary qualifications in Commerce, Economics, Law or other related fields may be considered.
· Knowledge of, and or relevant experience in regulatory environment is highly desirable.
For specific responsibilities please review the attached Position Description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on Sunday, 17th May 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages)
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.