Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1919851
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
An exciting opportunity exists within School Digital Services Branch, School Application Services in the Information Management and Technology Division (IMTD). IMTD provides innovative and integrated ICT Systems and information management services and support.
About the Role
We are seeking a skilled a Support Analyst to provide Level 2 technical support for Salesforce-based school digital products serving Victorian schools and internal users. Leveraging strong Salesforce expertise and exceptional customer service skills, this role investigates and resolves complex service desk incidents and requests in a timely manner, while collaborating with cross-functional teams to identify process improvements and maintain system quality across multiple digital solutions.
The Support Analyst will work with their Support Team colleagues to:
This is an exciting opportunity for a motivated professional to combine service excellence, systems analysis, and technical leadership in a collaborative, high-impact environment.
Attributes
We are looking for a Support Analyst with:
Technical Competence
Customer Service Excellence
Problem-Solving and Initiative
Collaboration and Adaptability
Mandatory Qualifications and Experience
Desirable
How to apply
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the responsibilities and attributes from the role statement
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Matthew Latham-Black Schools Training & Support Lead via +61 3 7022 0362 or [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 01 May 2026.