Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 12203
About us
The Essential Services Commission is Victoria’s independent economic regulator of essential services supplied by a range of industries. The commission’s functions include:
About the role
Reporting to the Team Leader Engagement, the Stakeholder Support Officer is primarily responsible for responding to telephone and email queries and complaints from external stakeholders relating to the VEU program.
The role requires providing support to consumers to resolve complaints relating to the marketing of VEU upgrades and any issues that arise following the installation of energy efficient products under the program. The role involves extensive interaction with program participants in troubleshooting and resolving stakeholder queries and working in collaboration with teams across the division as required.
The role requires a combination of outstanding communication, interpersonal and problem-solving skills, a desire to achieve positive outcomes and ability to empathise with consumers and other stakeholders.
This is a fixed term, 6-month position. The work location for this position is 570 Bourke Street, Melbourne with hybrid work arrangements available.
Key accountabilities
Please refer to the attached position description for the principal functions and key selection criteria.
How to apply
Click the ‘apply now’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
All applications should include:
For further information about the role, please contact Christopher Taylor, Team Leader, Engagement at [email protected].
Our commitment to fostering a diverse, inclusive and flexible workplace.
Be part of a highly respected and professional organisation that allows you to apply your knowledge while supporting flexible working arrangements that allow you to balance work and life. You’ll be working in a dynamic and collaborative environment with opportunities for professional growth.
We are Equal Employment Opportunity employer with inclusive leaders committed to driving a workplace culture that prioritises equity, safety, respect, and flexibility for all staff. We uphold the principles of Aboriginal self-determination in caring for our community.
We welcome applicants from a diverse range of backgrounds, including Aboriginal and/or Torres Strait Islander peoples, people of any age, gender identity, parental/carer status, ability, religion, or cultural backgrounds.
If you require any adjustments to equitably participate in the recruitment process or need an alternative format to any of the application material, please contact [email protected] for support.
Other relevant information
Applicants must have corresponding work rights for the advertised employment period to be appointed to this role. Ongoing positions are only available to Australian/New Zealand citizens or Australian Permanent Residents.
Preferred applicants are required to undergo mandatory pre-employment screening, which includes a national criminal history check, right to work verification, qualification checks, statutory declaration disclosing any previous misconduct investigations and declaration of private interests.