Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1885875
About the Role
We're looking for a dedicated Service Management Coordinator to support and improve our IT service management processes. In this role, you'll work alongside our Service Process Managers to ensure smooth operations across Change, Incident, Problem, Configuration, and Service Design Management, all aligned with ITIL best practices.
Attributes
Desirable Qualifications and Experience
Mandatory
Desirable
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Division
IMTD is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students.
The Information Management and Technology Division (ITMD) aims to provide flexible, innovative and integrated Information Management and Technology (IMT) platforms, systems, services and support for the Department. In doing so, IMTD aims to be the preferred and trusted partner for the provision of quality IMT services to support enterprise-wide corporate services, deliver major IMT enabled business programs and Whole of Victorian Government initiatives and for learning and development in schools.
How to apply
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neu rodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Walter DelaCruz - IT Change Manager via email: [email protected] or mobile: 0423 813 179.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Thursday 02 October 2025.