Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1886755
About the Role:
The Service Desk Senior Analyst plays a vital role in leading a high-performing Service Desk team, responsible for delivering responsive, high-quality support services to schools and corporate staff. This role combines people leadership, coaching, and technical expertise within IMTD's process framework and in accordance with legislative, privacy, and security policies.
The Team Leader ensures consistent team performance, manages escalations, supports professional development, and contributes to service improvement initiatives that strengthen our digital service delivery.
Attributes
Desirable Qualifications and Experience
Essential:
Desirable:
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The department manages the largest IT network in Victoria. A solid infrastructure foundation is critical to supporting the digitisation of business processes. Information Technology Services use best practice infrastructure management and contract management processes to focus on the automation of standard management processes.
Our purpose:
How to apply
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.
For more details regarding this position please see attached role statements.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Larissa Stewart - Service Desk Manager via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Wednesday, 08 October 2025.