Work Type: Fixed-term - Full-time
Salary: $60,295 - $77,430
Grade: VPS 2
Occupation: Other
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/SERVICE
About the Role:
Reporting to the Service Desk Lead, the Service Desk Officer is responsible for delivering Level 1 IT support across the organisation. This is a full-time fixed-term position, offering an opportunity to contribute to a dynamic IT environment. You will manage troubleshooting for Windows 10\11, Office 365, Exchange Online, OneDrive, and core infrastructure systems. The role involves supporting and training end users on applications, resolving technical issues for internal stakeholders, and escalating complex problems to senior team members when necessary. A commitment to delivering exceptional customer service and ensuring timely resolution of IT incidents is key to maintaining smooth business operations.What we are looking for
About the BPC
The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing.
It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below.
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
Important information
Only electronic applications submitted via ca reers.vic.gov.au will be accepted.