Work Type: Fixed-term - Full-time
Salary: $60,295 - $77,430
Grade: VPS 2
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/158325
Position overview
Reporting to the Service Desk Lead, the primary responsibility of the Service Desk Officer is to provide level 1 IT support to the organisation.
Level 1 IT support for Windows 10, Office365, Exchange online, One drive applications as well as infrastructure functions.
This position plays a key role in troubleshooting IT issues for internal stakeholders, assisting and training end users in the use of applications, and escalating complex issues to senior members of the team.
Who we are looking for
VBA Commitment
We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. We're hoping to find a broad range of experiences, and people from all backgrounds and communities to join us at the VBA.
We invite you to talk to us about any preferences or adjustments you may need to either our recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support to your application. If this is you, please don't hesitate to get in touch via [email protected].
We value and encourage flexibility for all, and so we support all our roles to be worked flexibly in some way, including part-time, to support a diverse, adaptive, and high-performing workforce. We encourage you to discuss flexible work options with the hiring manager during the recruitment process.
Working at the VBA - what you can expect
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