Work Type: Ongoing - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/CV0041OCT2026
What you will do
As Service Desk Team Lead, you will lead daily service desk operations.
You will guide your team, solve service issues and improve support.
You will:
About us
The Department of Justice and Community Safety (the department) delivers a justice and community safety system that works to build a safer, fairer and stronger Victoria.
The Corporate Strategy and Delivery group delivers essential corporate and enabling services and specialist support, allowing the department to operate efficiently and effectively. This includes people, safety and culture, finance, procurement, strategic communication, infrastructure, fleet, property and accommodation, technology, cyber and information security management, ministerial services, risk management, audit, governance, performance reporting, climate change and environmental sustainability, and data.
About you
You must hold the ITIL V3.0 Foundation qualification. A relevant tertiary qualification would be highly regarded.
You will bring strong service desk experience and a clear focus on people.
You should also have:
To learn even more about this role, please read the position description. If you have any further questions, feel free to email TBC at TBC.
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.