Work Type: Ongoing - Full-time
Salary: $64,415 - $72,830
Grade: STL 3
Occupation: IT and telecommunications
Location: Melbourne - Western suburbs
Reference: VG/CS/1889286E
About the Role
As a Service Desk Consultant, you will be the first point of contact for IT support across State Trustees. You'll be the “voice of IT,” helping colleagues resolve incidents and service requests while ensuring systems remain secure and reliable. From troubleshooting issues to setting up new users, you'll play a key role in keeping our people connected and productive. This role offers variety, responsibility, and the chance to make a difference in a values-driven organisation.
Key Responsibilities
Skills and Experience
A relevant tertiary qualification, in addition to exposure to an ITIL Service Desk environment will also be required. Experience with Windows 2019 server maintenance as well as exposure to Voice Technology (PABX, IVR, ACD) will be highly regarded.
Employee Benefits
Our people's wellbeing is important, and we are proud to offer the following benefits:
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best.
How to Apply
Click Apply to start your application and include a cover letter and resume.
We value diversity and inclusion and welcome applicants of all backgrounds, abilities, and identities. If you believe you're a good fit, we'd love to hear from you.