Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1896709
Service Desk Analyst- Ongoing/ Full Time
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The department manages the largest IT network in Victoria. A solid infrastructure foundation is critical to supporting the digitisation of business processes. Information Technology Services use best practice infrastructure management and contract management processes to focus on the automation of standard management processes.
Our purpose:
About the Role
This role provides support to service delivery, including application and technical support, expertise and compliance, across a range of services for corporate and school customers across the department and education sector.
The role requires the utilisation of IMTDs framework of processes and procedures and operates within legislation and government policy, including privacy and security policies. The role is responsible for:
Desirable Qualifications and Experience
How to apply
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the key selection criteria including skills and attributes from the role statement and the capabilities from the position description.
For more details regarding this position please see attached role statements.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Larissa Stewart - Service Desk Manager via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
How to apply
Click Apply Now to submit your CV and a cover letter outlining the skills, capabilities and experiences that you would bring to this role.
Applications close 11:59pm on 4 December 2025