Work Type: Fixed-term - Part-time
Salary: Salary not specified
Grade: Grade not specified
Occupation: Administration
Location: Hume - Greater Shepparton
Reference: 2513
Reference Number: 2513
Job Title: Service Access Unit Customer Service Officer
Employment Type: Fixed Term Part Time until February 2027 (Parental Leave Cover)
Hours per Fortnight: 72
Classification: Grade 1A (HS1A), Grade 1 (HS1, HS14 - HS17)
Location: Graham Street
Closing date: 02/04/2026
For a confidential conversation please contact: [email protected]
About GV Health:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
Click HERE to find out more information about GV Health and our services.
Click HERE to find out more from our staff about a career and lifestyle at GV Health.
Our region:
Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here
The Service Access Unit has staff located in both Graham St (main campus) and CommunityHealth @Gvhealth Corio st campus
An opportunity exists for a motivated individual to join the Service Access Unit as a Customer Service Officer for a fixed term contract. The Customer Service Officer is responsible for providing information to clients, referrers and administrative support to clinicians ensuring a high level of service is delivered.
About the role:
The Service Access Unit provides a single point of access and referral management service to a range of Community Care services. The Service Access Unit business model is based on a commitment to patient centred care and focuses on the patient journey to ensure that they receive the right care, at the right time, at the right place. The Customer Service Officer provides information to clients and referrers and administrative support to clinicians ensuring a high level of service is delivered.
Successful candidate will have:
Position Description: HERE
If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'
Why work at GV Health?
GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.
Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.