Work Type: Ongoing - Full-time
Salary: $113,215 - $121,026
Grade: Band 7
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1956709
Workplace Injury Commission (WIC)
Melbourne
$113,215 per annum (plus super) + mentoring and ongoing support
The impact you'll have:
At the Workplace Injury Commission, we've helped thousands of injured workers and employers resolve disputes and move forward with their lives. As a Victorian Government statutory authority, our work has a real impact on the Victorian community.
As our Senior Systems Support Officer, you'll play a pivotal role in ensuring the stability, performance and continuous improvement of the systems that support our organisation. Working closely with the IT Service Delivery Manager and System support officers, you'll provide expert second-level support across enterprise applications and platforms, lead the resolution of complex incidents, and help drive a proactive, customer-focused approach to service delivery.
Joining us at an exciting time of technology transformation, you'll contribute to the development of new support capabilities, strengthen incident and problem management practices, and support the successful delivery and transition of new systems and services. You'll work collaboratively with business stakeholders, project teams and external vendors to ensure our technology environment remains reliable, secure and fit for the future.
This role is ideal for an experienced IT professional who enjoys solving complex technical challenges while influencing broader service improvements. In addition to your technical expertise, you'll provide guidance and mentoring to colleagues, promote knowledge sharing across the team, and contribute to a culture of continuous improvement, innovation and service excellence.
Who we're looking for:
You are an experienced IT support professional with a strong technical capability in application support complex incident resolution and supporting enterprise systems. You are comfortable working in operational environments while also driving improvements to systems and support processes.
You will also have:
For further information, please refer to our position description which you can access through our careers site.
Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:
Here are some of the things we hope you'll love about working with us:
As a Senior Systems Support Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
Respect is a key value here. We trust and empower you to be your best self, at work and home.
Bring your diverse thinking and help make us even better.
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.
Visit our careers site to find out more and read the stories of our incredible people.
Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 23rd November 2026.
Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.
WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [email protected]
In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.
Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.