Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: IT and telecommunications
Location: Melbourne - Eastern suburbs
Reference: VG/1897854
Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.
About the Role
The CFA are offering a fixed-term opportunity for a Senior ServiceNow Engineer to guide the continued growth of CFA's ServiceNow platform. This role is the technical lead for building, improving, and supporting a system that underpins many of our critical digital services.
Working within ICT and alongside operational teams, you'll design practical, reliable solutions that strengthen how CFA delivers for the community. You'll develop workflows, automations, forms, and integrations, and help expand ServiceNow beyond IT into areas like HR, Facilities, Property, Security Operations, and GRC.
You'll also ensure the platform is stable, secure, and scalable, while championing good design, data practices, and smarter reuse. Your work will drive platform uplift, better self-service, and meaningful process improvement across CFA.
Key focus areas
If you want to work with purpose and lead the future of CFA's ServiceNow platform, this is your chance to make a real impact. 2026 Start.
About You
Our ideal candidate will be able to demonstrate the following:
Why choose CFA
Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 4th January 2026
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]