Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 11723
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
About the Branch/Group
The purpose of this group is to make it easier for customers and businesses to engage with government. It is accountable for strategy and policy development, regulatory design, sector support and program design and the delivery of regulatory services to – and in the best interests of – Victorians. It aims to provide consistently great customer experiences in the delivery of scalable, efficient and effective services. Managing the delivery of services with a balance of expertise and speed, while driving the digital transformation of those services.
The Regulatory Services Division oversees all portfolio regulation and compliance statutory functions and their operations. The Division comprises of Consumer Affairs Victoria and business licensing functions including the new Business and Professions Regulator.
As the Victorian regulator of the Australian Consumer Law; residential tenancies; and multiple industry sectors, the Regulatory Services division includes the Director, Consumer Affairs Victoria CAV division has a broad regulatory remit. Within its remit, the division works to prevent harm to consumers and businesses through a risk-based, intelligence-led, and outcomes focused compliance approach. Division activities strongly emphasise voluntary compliance; prevention; and careful targeting of enforcement action towards those that do most harm.
In turn, the Regulatory Services division provides consumer and renting services (such as information and advice; rent reviews; community programs); licensing and registration functions; and compliance monitoring and enforcement to help ensure a fair, safe and competitive marketplace in Victoria.
This Division also includes local government regulatory functions including local government investigation/interventions to support the Minister, the new Local Government Fair Jobs Code regulator and the Principal Councillor Conduct Registrar.
About the Role
Reporting to the Project Manager Community Operations, the role will contribute to the delivery of effective compliance and monitoring activities across the state through a focus on quality assurance and regulatory capability building. Duties include administrative support and reporting, assisting the development and delivery of integrated compliance programs, and contributing to the management of resources across the state.
The role will be required to work with key stakeholders across CAV, foster positive relationships and translate the needs of decision makers.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
Desirable requirements
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
You must be an Australian citizen, as this role requires a security clearance.
For more information, please see the Position Description.
How to apply
Apply before the advertised closing date 11:59pm on 26/07/2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.