Overview
Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/5929
The Senior Nurse Administration, Medical Panels opportunity provides leadership and operational management of the nursing team at Medical Panels, ensuring the effective delivery of nursing, reception and administrative support services to the Convenor of Medical Panels and Medical Panel Members. The position is accountable for maintaining service standards, developing staff capability, supporting continuous improvement initiatives and ensuring a high-quality experience for injured workers and claimants attending Medical Panel hearings.
- $113,198.00 per annum + 12% superannuation
- Full time, fixed term until 30 June 2028
- Melbourne CBD based role (5 days a week in office)
About the opportunity
This role provides leadership and operational management of the nursing team at Medical Panels, ensuring the effective delivery of nursing, reception and administrative support services to the Convenor of Medical Panels and Medical Panel Members. The position is accountable for maintaining service standards, developing staff capability, supporting continuous improvement initiatives and ensuring a high-quality experience for injured workers and claimants attending Medical Panel hearings.
- Lead and supervise the nursing team, providing day-to-day leadership, workforce planning, performance development, workload management and service oversight to ensure the effective delivery of nursing, reception and administrative support services and the achievement of business outcomes.
- Monitor, analyse and evaluate service performance, identifying trends, risks and opportunities for continuous improvement, and provide advice and recommendations to support operational effectiveness and quality service delivery.
- Provide specialist expertise and act as the escalation point for complex nursing and administrative matters, for resolution of complex issues.
- Oversee and coordinate the delivery of nursing support services for injured workers and claimants attending Medical Panels, ensuring a safe, professional and supportive experience and that examination facilities, equipment and resources meet service delivery standards.
- Manage health, safety, infection control and wellbeing practices across Medical Panels reception and examination environments, identifying and mitigating operational risks and ensuring compliance with legislative, organisational and professional requirements.
- Provide specialist oversight of clinical information management, ensuring medical records, imaging, reports and supporting documentation are obtained, coordinated and managed in accordance with legislative requirements, AMA 4 standards and organisational policies to facilitate timely case progression.
- Provide operational and specialist support to Medical Panel Members and consultants, contributing expert advice, coordinating complex activities and facilitating the effective conduct of hearings and examinations.
- This position may require occasional availability for after-hours and weekend work to support training sessions, meetings, events and other ad hoc operational needs.
- Please note – this role will involve the review of medical and incident information.
About you
You are a capable people leader with strong communication, stakeholder engagement and problem-solving skills. You can effectively manage competing priorities in a fast-paced environment, exercise sound judgement when dealing with complex matters and work collaboratively to deliver high-quality outcomes for stakeholders.
- Registered Nurse Division 1 (mandatory)
- Demonstrated experience leading, supervising or coordinating staff within a healthcare, clinical, allied health or similar environment.
- Demonstrated ability to provide high-quality administrative and operational support in a high-volume, deadline-driven environment.
- Proven problem-solving skills and the ability to exercise sound judgement when managing complex enquiries and issues.
- Experience managing electronic records, databases and business systems in a complex operational environment.
- Well-developed computer skills, including proficiency in Microsoft Office applications (Outlook, Word, Excel and Teams), Adobe Acrobat and video conferencing platforms such as Zoom.