Work Type: Ongoing - Full-time
Salary: $201,315 - $263,214
Grade: Grade in advertisement
Occupation: Consulting and strategy
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/WIC/1925858
Workplace Injury Commission (WIC)
Melbourne
$201,315 per annum (plus super) + excellent mentoring and support
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The impact you'll have:
At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.
As we continue our growth journey, we're seeking a Senior Manager, Strategy & Client Experience to join WIC. In this role, you will own WIC's strategy system end-to-end — from discovery and prioritisation through to planning, performance, and strategic reporting — ensuring the Executive Leadership Team (ELT) has a clear line of sight from organisational objectives to measurable outcomes.
Operating as an anticipatory, proactive, and enabling partner to the General Manager, Strategy & Experience, CEO, and ELT, you will deliver strategic insights and intelligence, curate the initiative pipeline, and drive coherence across divisions. You will champion a strong client-centred approach, embedding customer insight into every stage of strategic decision-making.
You will provide visible and active leadership across strategic and business planning, client insights, and strategic communication — supporting the ELT while strengthening organisational capability. Your leadership will uplift the maturity of strategic planning, insight generation, and stakeholder engagement and communications, providing clarity, confidence, and alignment across WIC.
Working closely with the Senior Manager, Portfolio Capability & Practice, you will ensure strong integration between strategy and delivery — helping ensure WIC's strategy is insight-driven, client-centred, and effectively delivered across the organisation.
Who we're looking for:
To succeed in this role, you will have:
For further information, please refer to our position description which you can access through our careers site.
Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:
Here are some of the things we hope you'll love about working with us:
As a Senior Manager, Strategy & Client Experience, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
Respect is a key value here. We trust and empower you to be your best self, at work and home.
Bring your diverse thinking and help make us even better.
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.
Visit our careers site to find out more and read the stories of our incredible people.
Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Monday 8th June 2026.
Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.
WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [email protected]
In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.
Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.