Work Type: Ongoing - Full-time
Salary: $160,518 - $160,519
Grade: Grade not specified
Occupation: IT and telecommunications
Location: Melbourne - Eastern suburbs
Reference: 2820
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field.
About the Role
The Senior Manager, Operational Telecommunications Systems leads the Operational Communications and Telephony teams and is a key member of the ECIS Senior Leadership Team. The role ensures effective service integration across stakeholders and providers to deliver reliable, end-to-end outcomes in a mission-critical environment.
Leading a team of specialists, this role ensures the delivery, reliability, and continuous improvement of operational telecommunications networks and systems in a mission-critical environment. It also supports high system availability, third-party integration, and business continuity to meet TZV’s legislative obligations for call-taking and dispatch services.
Day to day responsibilities include:
About You
You are a seasoned technology leader with experience managing mission-critical telecommunications in complex, multi-stakeholder, 24/7 environments. You bring strong expertise across integrated communications platforms and a proven ability to lead teams and vendor-led delivery models.
You are confident navigating complex service environments, driving performance through governance and stakeholder engagement, and translating technical challenges into practical business outcomes.
The successful candidate will have the following experience, skills and attributes:
What We Can Offer You
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the ‘Apply’ button which will direct you to the TZV Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our TZV Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.
Alternatively, for a confidential discussion, please email [email protected].
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Thursday 25 June, 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via [email protected].