Work Type: Fixed-term - Full-time
Salary: $193,946 - $263,771
Grade: VPS 7
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 12382
About this Opportunity
The Senior Manager, IT Operations and Infrastructure provides strategic technical leadership across VIDA’s enterprise technology environment, with a particular focus on Microsoft 365 technologies, document and records management systems, and business technology services including desktop, end-user computing and audio visual services.
Reporting to the Director, I&T Service Operations, the role is accountable for setting technical direction, shaping service roadmaps and ensuring these technologies are secure, reliable, well governed and aligned with VIDA’s organisational priorities. The role leads multidisciplinary teams and managed service providers responsible for the design, operation, integration and ongoing improvement of enterprise platforms and workplace technology services.
Working closely with senior executives, project offices, vendors and Victorian Government stakeholders, the Senior Manager provides authoritative technical advice and leads the assessment and resolution of complex technology and business service challenges. The role influences strategic investment decisions, manages technology risk and ensures that platform capabilities are effectively translated into improved organisational outcomes and employee experience.
The role also provides technical leadership across major projects and transformation initiatives, including defining enterprise requirements, guiding solution and platform decisions, establishing sustainable support models and ensuring new capabilities can be securely and effectively transitioned into ongoing operations.
About You
A senior technology leader with deep experience providing strategic and technical direction across enterprise platforms and workplace technology services. Brings strong knowledge of Microsoft 365 technologies, electronic document and records management platforms, desktop and end-user computing environments, and enterprise audiovisual services.
Can operate confidently at both strategic and technical levels, setting direction and governance while maintaining sufficient technical depth to challenge proposed solutions, assess risks and guide complex platform, integration and service decisions.
Brings strong commercial judgement and extensive experience leading multidisciplinary technology teams and managed service providers. Can translate organisational needs into practical technology roadmaps, sustainable service models and measurable improvements in service performance, security, reliability and user experience.
You’ll bring:
Key Selection Criteria
Qualifications and Mandatory Requirements
Tertiary (Bachelor degree or higher) qualification in information systems or related discipline is mandatory.
What We Offer
Pre-Employment Checks
The successful candidate will be required to undergo pre-employment checks which include national police/qualification (where applicable) checks and misconduct screening.
Diversity and Inclusion
VIDA is an equal opportunity employer, committed to fostering a values-led, diverse and inclusive workplace.
We believe our teams should represent the diversity of our communities in which we work, and we actively embrace and celebrate people from all walks of life.
If you require reasonable adjustments to fully participate in the recruitment process, please contact us. We're here to support you.
How to Apply
Please include a Resume and Cover Letter. The cover letter should address the Key Selection Criteria and be a maximum 2 pages long. We want to know why you want to work for VIDA Services, why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.
Please click here to view the position description.
For a confidential discussion, please contact Ben Edward, Director, I&T Service Operations - [email protected].
Applications close 11:59 pm – Sunday, 4 October 2026.