The Mental Health and Wellbeing Commission is an accountability body in the mental health and wellbeing system established under the new Mental Health and Wellbeing Act 2022 (the Act) and recommended by the Royal Commission into Victoria¿s Mental Health System.
The Commission supports and drives transformation by promoting an honest and accountable mental health system. This is done by
¿ monitoring and reports on the performance, quality and safety of the mental health and wellbeing system
¿ holding government to account with the ability to initiate its own inquiries into matters that support its objectives; and handle and investigate complaints about mental health and wellbeing service deliver
¿ monitoring government¿s progress in reforming the system and ensuring the system meets the expectations of people with lived experience of mental illness or psychological distress, their families, carers and supporters
¿ exemplifying and enabling lived experience leadership.
For more information visit the Mental Health and Wellbeing Commission website.
About the role:
Under the supervision of the Principal Investigator, the Senior Investigations Officer will manage and provide advice on complaints involving serious quality and safety issues and/or breaches of the Mental Health and Wellbeing Act 2022 (the Act) and human rights. The role will involve the identification of opportunities for service improvement through investigations, undertakings, recommendations, and coaching and advice to services.
The Senior Investigations Officer will have expertise in mental health law and will provide advice to colleagues as a technical specialist. They will also assist with the development of new practices and processes for the Investigations team.
About you:
Can you demonstrate the following?
- A technical specialist in mental health law with experience in examining and providing advice about serious quality and safety issues and/or breaches of legislation.
- Able to identify issues and potential improvements that safeguard people's rights and promote improved outcomes for people and broader service improvements.
- A confident and persuasive communicator who can build effective relationships with stakeholders when dealing with sensitive and complex matters.
- Positive and passionate about making a difference, with demonstrated skill in working in ways that are driven by the lived experiences of consumers, families and carers.
Qualifications / Specialist Expertise
- A tertiary qualification preferably in health or human services/ dispute resolution/ investigations/ law and / or a formal qualification or recognised credentials in fields related to investigations and assessment of quality and standards.
- Extensive recent and relevant experience in the conduct of sensitive and complex investigations and/or reviews.
- Experience in complaint/dispute resolution with proven high level assessment and review skills and a track record of achievement in handling and resolving complex matters.
- Knowledge of the Victorian Mental Health and Wellbeing Act 2022, the Victorian Charter of Human Rights and Responsibilities Act 2006 and other relevant legislation, policies and government directions.
- If you're excited about this opportunity but feel like you don't meet every requirement, we still encourage you to apply. We're interesed in your skills, experience, potential, and the perspective you could bring to the role.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at
60;[email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy.
· If you're excited about this opportunity but feel like you don't meet every requirement, we still encourage you to apply. We're interested in your skills, experience, potential, and the unique perspective you could bring to the role.