Work Type: Ongoing - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/VECRA/1953529
About the Branch
The Complex Investigations Branch is responsible for leading and supporting complex investigative activities across VECRA. The Branch currently comprises three business units that work collaboratively with regional and central teams to ensure consistent, high-quality investigative, triage and complaint handling practices.
The Triage Unit will implement a new system of triaging and complaints management. VECRA receives a high-volume of notifications and complaints and the team will work closely with central and regional operations teams to expertly triage to ensure responsiveness, transparency and adherence to governance.
The Units also manage important projects for VECRA related to areas of expertise and lead, oversee or triage investigations involving allegations of child sexual abuse, serious misconduct, or significant risk to children. Work in this branch requires a high level of professionalism, discretion, and trauma-informed practice.
About the Role
Help shape safer, higher-quality outcomes for children through meaningful regulatory work.
An opportunity is available for a highly motivated individual with strong critical thinking and problem-solving skills and a passion for meaningful work to join VECRA as a Senior Investigations Officer.
The role sits in the Complex Investigations Branch and reports to the relevant Unit Manager and may be required to work across the Complex Investigations Branch (see ‘About the Branch' section above for Unit details).
The successful applicant will:
The role involves working directly with complainants, parents, those working in education and care services as well as operators of those services. Excellent written and verbal communication, strong judgement and thorough understanding of VECRA's role, policies and legal requirements will be essential.
Senior Investigations Officers contribute to delivery of programs and initiatives in the Complex Investigations Branch by undertaking and supporting thorough investigations, complaints management, triage, evidence gathering and analysis as well as detailed record keeping and reporting. The role will support enforcement and prevention strategies, build stakeholder relationships, advise senior decision-makers, and drive continuous improvement.
Attributes
For more details regarding the required attributes please see attached position description.
Qualifications and Experience
Further Information
Applicants are required to submit a CV and cover letter (max 2 pages for cover letter) summarising their skills, relevant experience and suitability to the role.
For more details regarding this position please see attached position description for the capabilities to address in application.
VECRA values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for VECRA, diversity and inclusion, and our employment conditions visit the VECRA website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person.
Information about VECRA's operations and employment conditions can be located on the VECRA website.
For further information pertaining to the role, please contact Antone Chin, Manager Central Investigations on (03) 8688 7730 or at [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to VECRA will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 02 November 2026.