Work Type: Ongoing - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1925963
About the Department
The Department of Education is responsible for leading the delivery of education and development services to children, young people and adults both directly through government schools and indirectly through the regulation and funding of early childhood services, non-government schools and training programs across Victoria.
The Department strives to be a values-based organisation that is committed to the principles of equal opportunity, and diversity and inclusion for all.
About the Division
The Operations and Governance Division provides day-to-day support for schools and regions, encompassing school governance and operational issues, client enquiries and contact centre technologies, complaint management and improvement process, support for principals in the management of complex matters and provision of advice and training for school council members.
The Division leads and coordinates various other functions in Schools and Regional Services, including workforce planning and staff recruitment, business and risk planning, audit reporting and quality assurance of correspondence and briefings.
About the Role
A Senior Dispute Resolution Officer within the Complaints and Improvement Unit manages parent complaints relating to errors in the implementation of department policy within Victorian Government schools on behalf of the Deputy Secretary Schools and Regional Services. The role involves:
Attributes
Desirable Qualifications and Experience
Desirable: relevant qualifications and/or experience in alternative dispute resolution and/or legal qualifications
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application. Please submit a CV and a cover letter addressing the key selection criteria with your application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For furth er information pertaining to the role, please contact Andrew Copeland, Manager - Complaints and Improvement via [email protected] .
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11.59pm Tuesday 2 June 2026.