Work Type: Ongoing - Full-time
Salary: $81,496 - $90,227
Grade: VPS 3
Occupation: Customer service
Location: Grampians - Ballarat
Reference: VG/SRO/SCSOCSB/0526
Senior Customer Service Officers
The opportunity
The Senior Customer Service Officer is the first point of contact for our customers. As part of the Customer Services Branch, recipient of the Best Government Contact Centre of the Year award in 2026, you'll join a team recognised for consistently high employee engagement scores and a strong culture of collaboration and achievement. These roles are responsible for providing information and guidance to customers and team members on areas of technical and professional expertise, using legislation to guide decision making.
Based at the state-of-the-art Ballarat GovHub, which is centrally located, the Senior Customer Service Officer contributes to the administration of various revenue lines, by updating and maintaining the customer database, delivering effective and efficient customer service and reaching agreed key performance indicator targets.
Reporting to a Team Leader, you will be responsible for:
Who we are looking for
To be successful in this role, you will have:
How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Sunday 31 May 2026.
You will need to:
More information
You can find out more about this role via the position description.
You can also contact Jonathon Everard, Branch Manager, Customer Services Branch, on 9628 0279.
If you require any adjustments to assist you to participate in the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
This role may be subject to a probation review.