Work Type: Ongoing - Full-time
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Grampians - Ballarat
Reference: VG/SRO/LRS/SCS/1916754
Senior Customer Service Officer
What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page.
The opportunity
Senior Customer Service Officers are responsible for providing excellent customer service that supports the administration of various revenue lines within a legislative framework. These positions provide a great opportunity to consolidate your excellent customer service skills and further your practical experience.
Reporting to a Team Leader, you will be responsible for:
Who we are looking for
To be successful in this role, you will have:
How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Wednesday 6 May 2026.
You will need to upload:
- a cover letter addressing key selection criteria 2, 3 and 4 in the position description (maximum of 2 pages)
- and a resume.
More information
You can find out more about this role via the position description. You can also contact Tracy Loftus, Branch Manager, Duties and Home Ownership Branch on (03) 9628 6967 or [email protected].
If you need a copy of this advertisement in an accessible format or you require any reasonable adjustments to assist you throughout the recruitment process, email [email protected].
Please note, as part of ou r selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. These roles are subject to a probation review.