Work Type: Various
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Grampians - Ballarat
Reference: VG/SRO/BRC/1886870
Senior Customer Service Officer
What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at Careers | State Revenue Office or via our LinkedIn page.
The opportunity
We are seeking applications from people wishing to join our branch as a Senior Customer Service Officer. In this role, you will undertake a variety of tasks that support the administration of multiple revenue lines within legislative framework, while ensuring the delivery of an excellent customer experience.
We take pride in our culture of multiskilled staff and operate in an agile, inclusive and supportive environment. If you are looking to consolidate your customer service expertise, work as part of a high-performing team, and explore new learning opportunities, we encourage you to apply.
Reporting to a team leader, you will be responsible for:
Who we are looking for
To be successful in this role, you will have:
How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Thursday 9 October 2025.
You will need to upload:
More information
You can find out more about this role via the position description. You can also contact Daniel Davies, Acting Branch Manager, Business Revenue Branch on 9628 6944.
If you require any adjustments to assist you to participate in the recruitment process, or you need a copy of this advertisement and attachments in an accessible format, such as large print, please email [email protected].
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
This role is subject to a probation review.