Work Type: Fixed-term - Full-time
Salary: $91,971 - $98,955
Grade: VPS 3.2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/BPC/GLRO/SCEO
About the Role:
As the BPC's role expands and more people turn to us for support, so we are establishing a new Screening Unit as part of the Consumer & Practitioner Service Centre. This team is a vital frontline team responsible for delivering an exceptional experience to practitioners, industry stakeholders, and members of the public by providing professional phone and email support, guiding consumers and triaging enquiries to the right pathways for resolution
In this role, you'll be responsible for delivering a positive customer experience by coordinating a team of Customer Experience Officers to support practitioners and members of the community who contact the Building and Plumbing Commission (BPC).
The role provides support to the Team Leader and is responsible for coordinating and monitoring the customer service experienced during communication by phone, email, live chat, direct mail and face to face.
If you would like to play a role in helping consumers and practitioners get the support and information they need and the service they deserve.we'd love to hear from you.
What we are looking for:
For more information please visit the Position Description located at Career.vic.gov.au
About the BPC
The Building & Plumbing Commission (BPC) is Victoria's regulator for building and plumbing.
It supports the growing Victorian community through the developments of harms-based regulation that is proactive and informed by data and intelligence. The BPC regulates for better consumer outcomes and is committed to safety, compliance and buildings that last.
The BPC's aim is to improve the experience for consumers in the building system by overseeing all aspects of building quality control - regulation, insurance and dispute resolution. The BPC aspires to be a leading and trusted regulator, emphasising consumer outcomes, clear communication with practitioners, efficient processes, and a commitment to public interest
The BPC brings key regulatory, dispute resolution, and insurance functions related to the building and plumbing industry together under one roof, streamlining the process for consumers and industry, and enabling the regulator to have oversight of all complaints so they can be handled more effectively and efficiently.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [email protected].
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
Important information
Only electronic applications submitted via careers.vic.gov.au will be accepted.
Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.