Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/VBA/OPS/SNRCX
As the BPC's role expands and more people turn to us for support, so we are establishing a new Screening Unit as part of the Consumer & Practitioner Service Centre. This team is a vital frontline team responsible for delivering an exceptional experience to practitioners, industry stakeholders, and members of the public by providing professional phone and email support, guiding consumers and triaging enquiries to the right pathways for resolution
In this role, you'll be responsible for delivering a positive customer experience by coordinating a team of Customer Experience Officers to support practitioners and members of the community who contact the Building and Plumbing Commission (BPC).
The role provides support to the Team Leader and is responsible for coordinating and monitoring the customer service experienced during communication by phone, email, live chat, direct mail and face to face.
If you would like to play a role in helping consumers and practitioners get the support and information they need and the service they deserve, We'd love to hear from you.
What we are looking for:
For more information please visit the Position Description located at Career.vic.gov.au
About the BPC
Established in 2025, the BPC is Victoria's new independent regulator for the building and plumbing industries. The BPC brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
Key functions related to building and plumbing regulation have come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance.
A career at the BPC means working to protect consumers and support practitioners at an exciting time of industry transformation.
You can find further information about our role, annual reports, structure, careers and other activities at BPC.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [email protected].
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
Important information
Only electronic applications submitted via careers.vic.gov.au will be accepted.
Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months