Work Type: Fixed-term - Full-time
Salary: $102,762 - $110,355
Grade: Band 6
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/WIC/1955123
Workplace Injury Commission (WIC)
Melbourne
$102,762 per annum (plus super) + excellent mentoring and support
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The impact you'll have:
At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.
As we continue on an exciting chapter of growth, we need you to join us as a Senior Client Services Officer. The Senior Client Services Officer provides technical expertise and support for the Client Services Team, and is responsible for acting as an initial escalation point for Client Services Officers (CSO). You'll help manage and provide advice on incoming Applications for Conciliation, attending to queries and determining the best action for lodgements to ensure this contributes towards efficient and accurate management of processing disputes.
In addition to supporting and guiding the team, you will provide first line customer service, work on a rotational covering reception and switchboard, and mail duties where required, aligned with the customer service focus of WIC.
Along with your drive and passion working with people, you will contribute your knowledge and understanding of the Accident Compensation Act 1985, and Workplace Injury Rehabilitation and Compensation Act 2013.
Who we're looking for:
The ideal candidate genuinely enjoys working with people and along with your commitment to exceptional client experience, you will have:
For further information, please refer to our position description which you can access through our careers site.
Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:
Here are some of the things we hope you'll love about working with us:
As a Senior Client Services Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
Respect is a key value here. We trust and empower you to be your best self, at work and home.
Bring your diverse thinking and help make us even better.
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.
Visit our careers site to find out more and read the stories of our incredible people.
Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, 12th November 2026.
Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.
WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [email protected]
Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.