Work Type: Ongoing - Full-time
Salary: $8,487,000 - $11,684,600
Grade: STL 5
Occupation: Community services
Location: Melbourne - Southern suburbs
Reference: VG/FA/1867776E
About the Team
The Client Engagement Team is part of our Financial Administration team and works directly with clients across Victoria. Our team travels to meet with clients in person, building trust and understanding to improve the support they receive and ensure their financial plans reflect their current needs and wishes.
About the Role
As a Senior Client Engagement Consultant you'll be the face of State Trustees for many of our clients. You'll travel across the East region to visit clients in their homes or accommodation settings, ensuring their financial arrangements are up to date and aligned with their goals, preferences and wellbeing.
You'll work independently but with strong team support, and collaborate closely with clients, families, advocates and internal colleagues to make sure services are tailored and effective.
Key responsibilities include:
This is a varied and rewarding role where no two days are the same. You'll need to think on your feet, build strong relationships, and bring a mix of professionalism, empathy and confidence to your work.
About you
You're a natural communicator who enjoys working directly with people. You're confident making decisions, calm under pressure, and bring a respectful and open-minded approach when dealing with people from diverse backgrounds.
To succeed in this role, you'll need:
Employee Benefits
Our people's wellbeing is important, and we are proud to offer the following benefits:
Most importantly, you will be part of an organisation that works collaboratively to improve the lives of Victorians.
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion – we are here, we work together, and we bring our best.
How to Apply
Click Apply to submit your cover letter and resume. We're an equal opportunity employer and welcome applicants from all backgrounds. Let us know if you need adjustments during the process.