Work Type: Ongoing - Full-time
Salary: $142,790 - $166,938
Grade: VPS 6
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 466
About Us
The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.
The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.
Help design fairer, more accessible and effective public services for Victorians.
About the role
We are seeking an experienced Senior Business Analyst, Service Design to lead evidence-based analysis and the design of services, processes, ways of working and technology-enabled improvements across our organisation.
This is a senior, influential role combining business analysis, service design, process improvement and technology adoption. You will work with service users, operational teams, leaders, technical specialists and vendors to understand current performance, identify opportunities and translate complex business needs into practical requirements and deliverable solutions.
Reporting to the Chief Information Officer, you will help ensure redesigned services are accessible, inclusive, privacy-aware, viable and aligned with organisational strategy. You will also build capability across the organisation by coaching teams and championing consistent service design, business analysis and process improvement practices.
What you will do
In this role, you will:
About you
You are an accomplished Senior Business Analyst, Service Designer or hybrid practitioner who can connect user needs, operational realities, statutory obligations and technical possibilities.
You will bring:
Experience in Victorian Government, the broader public sector or an integrity, complaints, regulatory or oversight environment will be highly regarded. Familiarity with WCAG 2.1 AA, inclusive design, Agile or iterative delivery, Miro, Visio and automation assessment would also be advantageous.
Why join us?
This is an opportunity to shape services and ways of working that create meaningful public value. You will contribute to an organisation guided by fairness, impact and trust, with people at the centre of decision-making.
Please review the position description for full details.
How to apply:
Applications need to be submitted online via the ‘Apply Now' button.
To be considered for this role, you must include:
Applications close midnight Monday 9 November 2026.
VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.
We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.
VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.
Employment at the Victorian Ombudsman is subject to: