Work Type: Fixed-term - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/VCAA/1953243
Fixed term role - 18 months
About the Department
The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. In this context, the VCAA is responsible for developing high-quality curriculum and assessment products and services.
The VCAA is a registered foundational and senior secondary awarding body with the Victorian Registration and Qualifications Authority (VRQA). As part of its functions, the VCAA develops policies, criteria and standards for:
The VCAA develops strong relationships with the government, Independent and Catholic school sector, other national and interstate curriculum authorities, academics in the field, teacher/subject associations and, most importantly, with Victorian educators.
All VCAA employees are expected to perform their duties in accordance with relevant legislation, governance requirements, policies and procedures, safety obligations, the Code of Conduct for Victorian public sector employees, and the Victorian Public Sector Values.
All roles are expected to work collaboratively across teams and functions, build productive relationships, and contribute to shared organisational outcomes.
About the Division
Corporate Services Division provides enabling services to support the operation of the VCAA with communications, engagement, data and analytics, legal policy, finance, human resources, technology infrastructure and applications.
Corporate Services is focussed on delivering high quality, innovative services and operating as a strong collaborative partner to the Curriculum and Assessment Divisions to support delivery of the VCAAs vision and mission.
The role supports VCAA's CRM and Salesforce modernisation, working with business teams, the Department of Education and delivery partners to improve services and progressively transition legacy capabilities.
About the Role
You will assess legacy VASS, APS and Special Provisions Online processes, validate personas and user journeys, and translate business needs into prioritised epics, user stories and testable acceptance criteria.
Working with business owners, product owners, architects and Salesforce specialists, you will redesign processes to use standard platform capabilities and reusable Department services. You will lead analysis of business rules, stakeholder data, integrations, reporting and migration readiness.
You will maintain requirements traceability, coordinate business acceptance testing and support staged transition while protecting critical assessment operations. You will also mentor analysts and help measure improvements in service experience, data quality and administrative effort.
Attributes
You will bring sound analytical judgement, collaborative leadership and strong facilitation skills. You will be confident challenging legacy practices, resolving competing requirements and building agreement across business and technology teams.
You will also bring:
Desirable Qualifications and Experience
Essential:
Demonstrated senior business analysis experience leading complex CRM or digital modernisation, with practical Salesforce implementation or enhancement experience. Expertise in user-centred analysis, user stories, business rules and requirements traceability. Experience defining data, integration and migration requirements, coordinating business acceptance and supporting operational transition. Strong facilitation and negotiation skills, including mentoring analysts and working with business owners, technical specialists and suppliers.
Desirable:
A relevant tertiary qualification; CBAP, CCBA or Salesforce Business Analyst or Administrator certification; and experience in government, education or assessment services. Knowledge of process modelling, privacy, accessibility and records management, with experience in shared services, organisational change or benefits measurement. Experience with Salesforce Service Cloud or Experience Cloud, Jira, Azure DevOps or BPMN tools, and exposure to Department platforms, Star+ or MuleSoft-enabled integrations.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Chris Hofmann – Director, Technology via 03 8709 1800 or [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 30-Oct-2026