Work Type: Fixed-term - Full-time
Salary: $113,022 - $136,747
Grade: VPS 5
Occupation: Projects
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1918878APRIL2026
The Department of Justice and Community Safety (the department) is seeking a Salesforce Business Analyst to provide a critical role at Emergency Management Victoria.
About the Business Unit
Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.
EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary / Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.
About the Role
The Salesforce Business Analyst is a member of the Recovery Programs Coordination and Delivery Branch within EMV, supporting the delivery of ongoing enhancements to the Salesforce Customer Relationship Manager (CRM) product. The role reports directly to the Product Manager – Salesforce CRM.
Working within a lean, embedded delivery team, you will support the Product Manager by eliciting, documenting and validating business requirements through interviews, workshops and observation, translating user needs into well-structured user stories and acceptance criteria ready for development. You will coordinate user acceptance testing, maintain accurate system documentation, and produce user guides and onboarding materials tailored to different teams and user groups. Acting as a reliable point of contact for day-to-day queries from business teams, you will triage requests and escalate where prioritisation or strategic decisions are required, ensuring the CRM remains aligned with how business teams actually work.
Some of your duties will include:
Engage with business team representatives to elicit, document and validate requirements for CRM enhancements and changes, applying a range of techniques including interviews, workshops and observation to develop a thorough understanding of user needs and current pain points.
Translate business requirements into clear, well-structured user stories and acceptance criteria in collaboration with the Pr oduct Manager, ensuring backlog items are ready for development and accurately reflect stakeholder intent.
Coordinate and support user acceptance testing across business teams, working with stakeholders to design test scenarios, track outcomes, manage defect resolution and obtain sign-off, ensuring delivered changes meet agreed requirements before release.
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
Qualifications
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.