Work Type: Ongoing - Full-time
Salary: $62,104 - $79,753
Grade: VPS 2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13387
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
About the Group
The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. The group uses industry-leading delivery principles for shared services and supports the development of sustainable and efficient whole-of-Victorian Government (WOVG) shared services.
About the Role
As a Registry Officer at the Registry of Births, Deaths and Marriages (BDM), you play a vital role in delivering essential services to Victorian communities by processing and registering life events, issuing certificates and supporting customers through significant life moments. Reporting to a Team Manager, you provide timely, accurate and customer focused services, responding to enquiries and resolving issues from members of the public, stakeholders and business partners. Working with empathy and professionalism, you represent BDM in every customer interaction and contribute to a positive service experience and quality outcomes. Registry Officers are adaptable, collaborative and to multi-skilled, working across a range of operational functions to support an integrated and responsive service. Success in this role requires flexibility, strong customer service skills, attention to detail and a commitment to supporting the registration, customer engagement and processing functions across the BDM Operations portfolio.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position-Description
How to apply
Apply before the advertised closing date 11:59pm on 18 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.