Work Type: Ongoing - Full-time
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Loddon Mallee - Greater Bendigo
Reference: VG/1905819
About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
The Registrations Officer is responsible for assessing employer and worker registrations, processing missing service claims for workers, maintaining accurate registry records, and providing clear guidance through inbound and outbound phone and email communication. The role also supports employer compliance with registration requirements by engaging with unregistered employers through written correspondence and outbound follow-up, in addition to drafting correspondence, responding to escalated enquiries, resolving complaints, and seeking advice to manage complex coverage and eligibility matters, escalating to specialist teams for resolution where required.
About you
To be successful in this role you will have a demonstrated
Why work at the Authority
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria, ensuring you outline how your skills and experience align to the role and regulatory environment. Acknowledgement will be given for demonstrating an understanding of the various elements of the role, including the direction and priorities of the team and the wider Authority.Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.