Work Type: Ongoing - Full-time
Salary: Salary not specified
Grade: Grade not specified
Occupation: IT and telecommunications
Location: Hume - Greater Shepparton
Reference: 2590
Reference Number: 2590
Job Title: Regional Service Desk Officer - HRHA
Employment Type: Permanent Full - Time
Hours per Fortnight: 80
Classification: Grade 2, Levels 1 - 5 (HS2; HS18 - HS21)
Location: HRHA - Office
Closing date: 19/05/2026
For a confidential conversation please contact: Kellie Cashmore on [email protected]
About GV Health:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
Click HERE to find out more information about GV Health and our services.
Click HERE to find out more from our staff about a career and lifestyle at GV Health.
Our region:
Great things happen here! Follow the link to find out what its like to live, work and play in our wonderful region: Greater Shepparton: Great Things Happen Here
About the role
Across the Hume region, the health services are experiencing the need to uplift digital maturity to improve patient care by uplifting the Core Information Systems and related infrastructure. The region’s digital health program is aligned to the initiatives identified in the Victoria’s Digital Health Roadmap 2021-2025 and works collaboratively with the Department of Health’s Digital Health branch.
The Regional Service Desk Officer is responsible for providing the first point of contact to the HRHA members providing 1st level technical support to incidents and requests while ensuring a high level of professionalism and within the agreed service level targets.
We are looking for
The following duties are inclusive of but not limited to
Position Description: HERE
If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'
Why work at GV Health?
GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and linguistically diverse backgrounds are encouraged. GV Health has zero tolerance of abuse, bullying and harassment and discrimination in all forms, and is committed to the safety, protection and wellbeing of all children.
Pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.