Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Prison and corrective services
Location: Barwon South West - Greater Geelong
Reference: DJCS/9254_MAR26
The Department of Justice and Community Safety is seeking a Records Coordinator to provide a critical role at Western Plains Correctional Centre.
About the Business Unit
Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.
Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.
Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.
This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.
About the Role
The Records Coordinator applies a customer service approach and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison records across the Western Plains Correctional Centre. The Records team fall a part of the broader Client Services team designed to support the centre in the several service areas. Service areas include:
The Records Coordinator will work in a small team, responding directly to general staff and prisoner enquiries across their service area in an efficient, effective and customer focused manner to deliver timely, accurate and reliable support to the centre.
This is a hands-on role that will require you to apply your strong organisational skills with an ability to prioritise and manage workloads; work productively under minimal supervision; and provide exceptional customer service to the people in our care, staff and visitors to the centre.
The Records coordinator also supports the Supervisor, Client Services in the development of continuous improvement actions to ensure that prison services continue to compliment and underpin custodial operations at the centre.
This position will require the direct contact with the people in our care at Western Plains and may involve weekend, morning and afternoon shift work as well as public holiday work, remunerated in accordance with the applicable provision of the Victorian Public Service Enterprise Agreement 2024.
Given the nature of th e position, being a customer-facing role within the facility, you will be required to work on-site, with no working from home capacity.
Some of your duties will include:
To learn more about this role before applying, please read the attached position description.
About you
To be successful in this role, you will have:
How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.