Work Type: Ongoing - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Information management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/PES/1947910
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The Assurance, Knowledge and Executive Services Division (AKESD) provides expert advice and support to the department through a range of portfolio, advisory and assurance services, including:
The Knowledge Privacy and Records Branch within AKESD is responsible for leading the department's management of corporate knowledge, privacy, intellectual property, and records. This accountability includes leading and supporting departmental compliance with relevant legislation and standards.
About the Role
This is an ongoing role.
The Records and Mail Support Officer (Customer Support Officer) is adaptable, works well in a small, busy team and enjoys helping people. This role provides a range of operational records management and mail services supports.
Your typical duties will include:
The successful candidate will:
Desirable Qualifications and Experience
Desirable:
The role is an onsite role with the opportunity for some flexibility, in accordance with the Department of Education Flexible Work policy. When onsite you will be based at 2 Treasury Place, East Melbourne.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can con tact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Lisa Marcussen, Team Leader, Records Enquiries and Mail Services Team via (03) 9084 8478 or email [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 01-Oct-2026