Return to Work Victoria (RTWV), as a key component of the corporate strategy will establish a Public Sector relationship management function to building strong relationships with key stakeholders, to deliver mutually beneficial recovery and RTWV outcomes for the public sector, their employees and the scheme.
The purpose of this role is to lead the relationship management team and build and implement the relationship management strategy. This role will be critical to ensuring that the approach encourages participation and feedback from the public sector, union and industry stakeholders, nominated scheme agents and providers.
Public Sector Relationship Manager
- $163,604.00 per annum + 12% superannuation
- Full time, fixed term opportunity until 31/3/2027
- Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)
The role will provide account management expertise and use organisational and technical knowledge to help deliver on the strategic intent of this Public Sector strategy.
- Lead, manage, coach and mentor the team (Account/relationship Managers) to enhance their personal contribution and upskill technical capability.
- Engage with and influence public sector employers, scheme agents, and associated stakeholders to deliver better recovery and return-to-work outcomes, stronger relationships, and scheme objectives by exploring alternative views, ideas, and positions to reach a consensus between all parties.
- Cultivate a comprehensive understanding of the business drivers and needs within the public sector that impact claims recovery and return to work results and premium outcomes.
- Lead the design, development and implementation of the relationship management strategy and framework for the public sector focused on fostering high trust and quality interactions.
- Provide authoritative advice and recommendations to RTWV senior management and executive group regarding systematic claims and premium issues and identify opportunities for improvement in a complex environment. Design and lead the action plan to resolve identified concerns.
Skills and experience
- Minimum 5 years relationship or account management experience, preferably in insurance/financial services or government/broader industry with a track record of maintaining key customers and/or stakeholders.
- Demonstrated experience in developing and managing stakeholder relationships.
- Demonstrated leadership experience including guiding senior leaders to mutually satisfactory outcomes and ensuring alignment to corporate strategy.
- Comprehensive understanding of commercial, industrial, and political considerations that impact on Public Sector organisations with respect to best practise claims management and return to work.
Qualifications
- Tertiary qualifications in an appropriate management degree or significant relevant experience.
- Post graduate qualifications in a related discipline are highly desirable.
Applications close 11:00pm on Tuesday 19th August 2025. Click the link to apply and join us in making a difference to Victorian lives.