Work Type: Ongoing - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Communications, marketing and media
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/778122/778123
THE ROLE
The Project Enquiries Assistant supports the effective operation of Homes Victoria's single front door for enquiries relating to delivery and relocation projects. Working at the frontline, the role is responsible for receiving and triaging incoming contact across phone, email and correspondence channels, and ensuring matters are accurately logged and directed for action in line with established processes.
The Assistant plays a key role in providing timely, clear and professional responses to straightforward enquiries, while escalating more complex matters as required. The role works closely with the Project Enquiries Coordinator and project teams to ensure enquiries are tracked, information is accurate, and service standards are met.
Through day-to-day interaction with residents, stakeholders and community members, the Project Enquiries Assistant helps maintain a responsive and accessible service, contributing to a positive customer experience and supporting consistent application of enquiries and complaints processes across Homes Victoria projects.
The Project Enquiries Assistant provides frontline support for Homes Victoria's project enquiries and complaints service, ensuring incoming contact is received, recorded and responded to in a timely, professional and consistent manner. The role supports the delivery of a responsive single front door for residents, stakeholders and community members engaging with delivery and relocation projects.
ACCOUNTABILITIES INCLUDE
Please open the position description to read more.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.